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Today’s Tip:  Always, no matter how tough it might be, be kind in this work!
Now I don’t mean to be fake.  You need to be honest with folks, but no matter what, be kind!
I recently had occassion to deal with an extraordinarily difficult person.  I was asking a simple question and they were being amazingly difficult with me.  However, I stayed kind with them and did not lose my cool.
While the conversation ended with the other person refusing to help me and hanging up on me, I was never anything but pleasant with them.  It would have been very easy for me to join this person in the dirt and be angry and disrespectful right back, but I did not.  I loaded on the kindness instead.  
Today, in the mail, came an envelope from this person.  In it were six documents.  Four that I had inquired about and two more that this person found on their own.  
Had I not been kind, I think I never would have seen those documents.
As my Nana always told me ‘you catch more flies with honey than you do with vinegar’.
So…. do your best to be kind.  You never know what you might ‘catch’ as a result!
Onward To Our Past,
Scott 
  1. Michelle Goodrum Reply

    Wow! You just never know what is going through the other person's mind do you? Great story and great lesson.

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